Not in love with your new purchase? Please contact our customer service team, weâ€™d be more than happy to help you sort your issue out and find the best solution for you!
** Important note
Since your order is custom printed just for you, we arenâ€™t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just see or click on the Size Chart to find your best fit!
Since your product is custom printed just for you, we do not take returns good quality items. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
** Damaged/Incorrect Order
At Cerane, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at email@example.com and one of our helpful support staff will organize a replacement for you and you donâ€™t need returns Damaged/Incorrect Products.
** Order not received
If your item has not arrived within 30 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.
**Late or missing refundsÂ (if applicable)
If you havenâ€™t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youâ€™ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.